PHYLLIS K. TRAMEL

214-352-7986 home  214-538-4525 cell

  Administrative 

   Customer Service

Receptionist

 

Qualifications & Skills Summary

 

Education

 

Brookhaven College – Computer Literacy Certificate:

Excel & Word

ATI Trade School – Diploma of Graduation

Thomas Jefferson High School – Diploma of Graduation

 

 

I am cheerful, honest, very dependable, energetic, hard working professional, great attendance, great attitude, excellent communication skills and clerical skills great customer service, and I am a team player.

 

Knowledgeable and experienced with programs such as Word, Excel, AS400, Mac computer, Constant Contact, Entourage, Microsoft Outlook in addition to the following tasks:

 

Reception Work Sales and Marketing Assisting

Meetings & Minute Taking Human Resources Aid

Coordinating Deliveries Database Administration

Coded Bills for Acctg. Clientele Follow-Ups

General Office Mail Distribution

Warranty AidCoverage Research

 

 

 

History of Employment

 

Horace  Mann Insurance -2011 -

Las Colinas, Texas

Claims Support Clerk

 

Duties performed for Claims counselor and office staff, print outs, copying and printing out files, scanning mail, scanning and attaching documents and  print-outs to  claims, copying, printing faxes, monitoring and reporting maintenance problems, relief for reception duties, customer service, mail flow pick- up and delivery, filing, file request open and closed file tracking. Data entry, adding vendor  requests, Outlook, CWS, Coverage Research of  insurance policies, data management of files.  Word, Excel, scan and attach file to claim, scan mail, print checks, receiving and sending FedEx, running postage machine dispatching.

 

 

Aneita Fern – “The Home of Stickley”               2008 to 2010

  Dallas, TX

Administrative Assistant - Assisted the Director of Operations while aiding the sales staff and serving as front desk receptionist to the high end furniture store.

 

Duties included but were not limited to:

Answering numerous calls & greeting customers

Assisting with sales to aid Sales Consultants

Printed brochures for sales team

Scheduling appointments & meetings

Preparing bulletins and sales reports for staff and management

Taking minutes during store meetings

Creating documents and reports maintained data management for sales purchases

Receiving incoming and outgoing deliveries

Coordinated Holiday and Special Event correspondence

Provided information to customers in person and on the phone

Handled any catering orders and scheduling for parties and events held at the store

 

 

Sotherby Homes              2004 to 2008

  Dallas, TX

Front Desk Coordinator – Worked for a high end home builder to facilitate daily office tasks. 

 

Performed the following tasks:

Answered busy phone lines, handled inquiries, took messages, and provided information

Greeted customers and visitors, maintained files, invoices for vendors

Received and sorted mail for distribution within the office, sales and builders

Ordered Supplies, assembled documents for mail outs

Assisted HR, scanning drivers license, social security cards and other hiring phases                    Helped Marketing department with data entry, filing ordering, faxes phone calls to realtors, deliveries

Aided Accounting with bill coding

Helped Warranty Department with follow-ups calls

Scheduled meetings with sale and builders

Scheduled appointments with homebuyer during the completion phase of build out.

 

 

History of Employment (Continued)

 

Sybase Inc.              2000 to 2003

  Dallas, TX

Receptionist/Administrative Clerk – Served as a front desk and general clerical assistant.

 

Answered and directed all incoming calls to the office, greeted visitors, students, and customers

Set-up classrooms for instructor for the education department

Prepared certificates for students and printed rosters for instructors

Handled meal arrangements for meetings and classroom functions

Processed data entry and mass mailings & shipments

Coded and mailed invoices to corporate office

Set-up conference room meetings

Made transportation arrangements as needed

 

Maersk/Sealand(Temp. Assignment)                                    1999 to 2000

  Dallas, TX

Equipment & Cargo Clerk –Worked in the office for one of the biggest shipping companies around whose ships and bulk carriers are seen all over the world.

 

Ran reports including inventory for several cities and checked equipment records

Called CXS yards to verify and dispatch equipment

Worked with claims adjusters who called for documents and interchanges

Faxed documents and relative information to clients

Mailed out bills to be paid, sorted mail for distribution

Maintained files and data entry

 

 

 

 

- List of References Available -